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Masters Dog Foods

Our Terms of Sale

These Terms & Conditions of Sale set out how we, Chestnut Bulk Bins Ltd, operate in regards to items bought online via our website. These Terms are effective from 1st August 2020.

A photo of a working dog

About Us

Chestnut Bulk Bins Ltd trading as Masters Dog Foods, registered in England under company number 10156578, Hilltop Farm, South Kilworth Road, Walcote, Leicestershire, LE17 4LA.

VAT number: GB242 4037 40

Email address:

Postal Address: Hilltop Farm, South Kilworth Road, Walcote, Leicestershire, LE17 4LA


Contract Creation & Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. You place the order by pressing the “place order” button at the end of the checkout process.

You can shop with an account or as a guest.

Secure payment is taken via the secure Stripe payment system, which will occur towards the end of the checkout process as you confirm the details of your order. We accept credit card and debit card payment, Visa and MasterCard. We currently only deal with UK sales.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract, when we send you an invoice to the email address that you have provided.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being out of stock.
  • A pricing or product description error.
  • Our inability to obtain authorisation for your payment.
  • Your failure to meet the “eligibility-to-order” criteria set out in our main Terms and Conditions.

The above list is not exhaustive.

Shipping & Handling

We strive to despatch orders within two working days of receipt. Standard delivery is FREE to UK Mainland.

We do not deliver outside of the UK.

Delivery Information
At Masters all UK mainland deliveries for working dog foods are usually made via a courier or Griffin Logistics. A delivery charge may apply for treats, puppy packs and merchandise.

Please allow up to 7 working days for your delivery to arrive. If you order is with a courier you will receive tracking details via email from them directly.

Delivery Schedule
Please allow 7 working days for delivery. If your order has failed to arrive after this time, please contact us so that we may investigate. Any time or date for delivery is given by us in good faith, but is an estimate only. No liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.

Delivery Instructions
All delivery instructions are passed on to the courier. It is ultimately at the courier’s discretion how best to follow these instructions.

Where a request has been made to leave a consignment without a signature, we accept no liability for subsequent loss or damage. Once the consignment has been delivered or left in a secure location, if requested by the consignee, the package becomes the consignee’s responsibility.

Back Orders
If your item is not in stock, we will back order for you. We will always email you with the option to cancel your order if you would rather not wait.

Tax Charges

All of our Complete Dog Foods are VAT Free, and are sold on condition that they are fed to Working dogs in accordance with H.M.R.C Reference 701/15 (March 2002) item 6.4.

Damages & Returns Policy

Any damages and shortages must be reported to Chestnut Bulk Bins Ltd within 48 hours of receipt of goods.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control.

Changes to These Terms

These terms apply to your order at the time it was placed. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


Your Privacy

Chestnut Bulk Bins Ltd is committed to ensuring that your privacy is protected. We only collect information about you so that we may process your order and provide you with a high quality service.

The type of information we collect about you includes your name, address, phone number and email address. This is for the purpose of fulfilling orders, and administering and enhancing our site and service. Credit/debit card details are taken when processing payments, but we do not store this information. You can see what information we hold about you at any time by simply emailing us and requesting disclosure. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the Data Protection Law and our own internal Security Policy.

Chestnut Bulk Bins Ltd does not disclose buyers' information to third parties, other than for the purpose of goods delivery as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.


In order to prevent unauthorised access, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer's hard drive. It allows web applications to respond to you as an individual, tailoring operations to your needs and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store details within Your Account if you choose to create one, and to store your details if you select the 'Remember Me' option. You can turn off cookies within your web browser by modifying your browser settings. If you do turn off cookies, you may be unable to place orders or benefit from the other features that use them.

Please read our Privacy Policy, Cookies Policy and Site Terms of Use for further details.